If you order an item from Star Mats, and are not completely satisfied, you may, return it within 30 days in like new condition, in the original
packaging for a credit, exchange, or refund. After 30 days, or if the product has been used, please contact our Customer Service Specialist
*Please note that Star Mats can not be held liable for 3rd party expenses beyond our control, including installation charges, storage costs,
towing charges, etc.
If you do need to send an item back to us:
Star Mats is dedicated to the assurance of complete customer satisfaction. Should this order be deficient in any way, here's what you
1. Fill out the back of the Merchandise Return Form attached to your invoice, providing us with the information needed to process your
2. Repackage the items carefully to prevent damage during return shipping. Please use label on the front of the invoice to return or
3. All parts must be returned in their original boxes.
4. Return the item, to Star Mats with the completed form, noting any address corrections. Send your return to us shipping prepaid by UPS
(within USA), insured parcel post or Federal Express Home Delivery Service. International customers, please contact Star Mats before
returning any product. COD returns are not accepted. If Return is due to error of Star Mats, please call our Customer Care Team at
706-237-3779 to arrange for return authorization. Defective items will be replaced per Star Mats guarantee. Refunds will be issued via the
same method in which the merchandise was purchased.
5. If you discover damages or losses caused in shipping, notify your local carrier's office immediately. Save all packing material, including
the box. They will inform you of possible inspection and pick up of the damaged merchandise. They will return it to us or notify us of the
claim. Also, please call us with your name, invoice number and description of damage or loss.
6. Gifts will be treated as an ordinary return.
*Any items which have been installed, cut, or modified in anyway, may not be eligible for a full refund
*Personalized and special ordered items are non-returnable.
*Prices are subject to change without notice.
*Star Mats reserves the right to substitute items of equal or better value and quality.